Privacy Notice & Cookie Policy

Mark Robert Petty Presents... The West End Sings

Last updated: 11 August 2026

PART 1 — PRIVACY NOTICE

1. About this Privacy Notice

Mark Robert Petty Presents... The West End Sings ("we", "us", "our") produces professional theatre shows celebrating different musical genres.

We respect your privacy and are committed to protecting your personal data.

This Privacy Notice explains how we collect, use, store and protect personal data when you:

  • visit or use our website;

  • make or enquire about a ticket booking;

  • contact us;

  • subscribe to our newsletter;

  • receive marketing communications from us; or

  • otherwise interact with our theatre productions or services.

This Privacy Notice is intended to explain our approach to personal data in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended from time to time.

We aim to process personal data fairly, lawfully and transparently.

2. Who is responsible for your personal data?

The organisation responsible for your personal data is:

Mark Robert Petty Presents... The West End Sings

For privacy and data protection enquiries, please contact:

Email: admin@markrobertpettypresents.com

For the purposes of UK data protection law, we are generally the data controller for personal data that we collect and use in connection with our website, enquiries, marketing and theatre productions.

Some organisations we use to provide services to you may process personal data on our behalf.

3. What personal data do we collect?

Depending on how you interact with us, we may collect:

  • your name;

  • email address;

  • postal address;

  • telephone number;

  • ticket and booking information;

  • payment and transaction-related information;

  • information contained in enquiries or correspondence;

  • newsletter and marketing preferences;

  • information relating to performances or events you have booked;

  • information provided when completing booking or enquiry forms; and

  • limited technical information relating to your use of our website, such as IP address, browser and device information, where applicable.

We aim to collect only the personal data that is relevant and reasonably necessary for the purposes described in this Privacy Notice.

We do not intentionally collect special category personal data unless there is a specific and lawful reason for doing so.

4. How do we collect your personal data?

We may collect personal data when you:

  • visit or use our website;

  • complete a contact or enquiry form;

  • purchase or reserve theatre tickets;

  • provide information during a ticket-booking process;

  • contact us by email or other means;

  • subscribe to our newsletter;

  • sign up to receive marketing communications; or

  • interact with the necessary technical features of our website.

Ticket bookings may be processed through TicketSource or through ticketing arrangements operated by the theatre or venue hosting a particular performance.

5. How do we use your personal data?

We may use your personal data for the following purposes.

5.1 Ticket bookings and event administration

We use personal data to:

  • process and administer ticket bookings;

  • provide booking confirmations;

  • provide information relating to performances;

  • manage your attendance at our productions; and

  • deal with booking-related enquiries.

Ticket bookings may be processed using TicketSource and/or ticketing systems operated by the theatre or venue where a performance takes place.

5.2 Payments

Where you make a payment, payment information may be processed by Square or another payment service used for a particular booking.

We do not intend to collect or retain your full payment card details ourselves.

5.3 Responding to enquiries

We use information you provide to respond to questions, requests, comments and other communications.

5.4 Marketing and newsletters

Where permitted by applicable law, we may use your contact details to send information about:

  • upcoming performances;

  • productions;

  • events;

  • news; and

  • other activities connected with Mark Robert Petty Presents... The West End Sings.

Our newsletters and marketing communications may be distributed using Mailchimp.

Where consent is required, we will obtain your consent before sending relevant marketing communications.

5.5 Website operation and improvement

Our website is hosted using Squarespace.

We may process limited technical information to operate, maintain, secure and improve our website and to understand how visitors interact with it.

5.6 Fraud prevention and security

We may process personal data where necessary to:

  • prevent or detect fraud;

  • protect our website and systems;

  • investigate suspected misuse;

  • protect our business and customers; and

  • maintain the security of our services.

Payment providers may also carry out fraud prevention and security checks as part of their services.

5.7 Legal and regulatory requirements

We may process personal data where necessary to:

  • comply with a legal or regulatory obligation;

  • establish or exercise legal rights; or

  • establish, exercise or defend legal claims.

6. Our lawful bases for processing

Under the UK GDPR, we must have a lawful basis for processing personal data.

Depending on the circumstances, we may rely on the following lawful bases.

Contract

We may process your personal data where this is necessary to enter into or perform a contract with you.

For example, this may include processing information necessary to complete and administer a ticket booking.

Legitimate interests

We may process personal data where this is necessary for our legitimate interests, including:

  • administering our business;

  • responding to enquiries;

  • maintaining website and service security;

  • preventing fraud;

  • improving our website and services;

  • managing theatre productions and performances; and

  • maintaining appropriate business records.

Where we rely on legitimate interests, we will consider whether those interests are balanced against your rights and freedoms.

Consent

We may rely on your consent where required by law, including for certain marketing communications or non-essential cookies.

Where we rely on consent, you may withdraw your consent at any time.

Legal obligation

We may process personal data where necessary to comply with a legal or regulatory obligation.

7. Marketing communications

We may send information about our productions, performances, events and related news where permitted by applicable law.

Where consent is required, we will obtain it before sending marketing communications.

Our marketing emails may be sent using Mailchimp.

You can unsubscribe at any time by using the unsubscribe facility included in our marketing emails or by contacting:

admin@markrobertpettypresents.com

Opting out of marketing communications will not necessarily prevent us from sending important service communications relating to a ticket booking or other transaction.

8. Who do we share personal data with?

We do not sell your personal data.

We may share personal data with selected third-party organisations where this is necessary to provide our website, ticketing, payment, marketing or related services.

These currently include:

TicketSource

TicketSource may process personal data in connection with ticket bookings, event administration and related ticketing services.

Theatre and venue ticketing systems

For some performances, tickets may be sold through systems operated by the theatre or venue hosting the performance.

Where you purchase tickets directly from a theatre or venue, that organisation may be a separate data controller and may have its own privacy notice.

Square

Square may process personal and transaction information when providing payment-processing services.

Squarespace

Squarespace hosts our website and may process personal data as necessary to provide website hosting, security, functionality and related services.

Mailchimp

Mailchimp may process names, email addresses and related information in order to provide our newsletter and marketing email services.

We may also disclose personal data where this is:

  • required by law or regulation;

  • necessary to prevent or detect fraud or crime;

  • necessary to protect our rights, property or safety; or

  • necessary to establish, exercise or defend legal claims.

Where third parties process personal data on our behalf, we take appropriate steps to ensure that applicable data protection requirements are addressed.

9. International transfers

Some of the service providers we use may process or store personal data outside the United Kingdom.

For example, Squarespace states that it may transfer personal data from the UK to countries outside the UK, including the United States, using applicable legal safeguards such as the UK International Data Transfer Addendum and recognised data-transfer frameworks.

Mailchimp also provides contractual mechanisms for international transfers, including the UK International Data Transfer Addendum where applicable.

Where personal data is transferred outside the UK, we will take reasonable steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place.

10. How long do we keep your personal data?

We aim to keep personal data only for as long as reasonably necessary for the purposes for which it was collected.

As a general policy, personal details relating to a performance will be retained for up to 90 days after the relevant performance.

However, certain information may need to be retained for longer where necessary to:

  • comply with legal or regulatory requirements;

  • maintain financial or accounting records;

  • establish, exercise or defend legal claims;

  • maintain a record of a marketing objection or unsubscribe request;

  • resolve disputes; or

  • investigate potential fraud or security issues.

Where personal data is no longer required, we will securely delete it or otherwise dispose of it appropriately.

Third-party service providers may retain information in accordance with their own legal obligations, contractual arrangements and retention policies.

11. Data security

We take reasonable technical and organisational measures to protect personal data against:

  • accidental loss;

  • unauthorised access;

  • alteration;

  • disclosure; and

  • misuse.

We use reputable third-party service providers where appropriate and expect appropriate security measures to be applied to personal data processed on our behalf.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

12. Children's data

Our website and services are not specifically directed at children.

We do not knowingly collect personal data from children for purposes unrelated to providing our services.

If you believe that a child has provided us with personal data inappropriately, please contact:

admin@markrobertpettypresents.com

13. Your data protection rights

Under UK data protection law, you may have the following rights in relation to your personal data:

Right to be informed

You have the right to receive clear information about how and why we use your personal data.

Right of access

You may request a copy of the personal data we hold about you.

Right to rectification

You may ask us to correct inaccurate or incomplete personal data.

Right to erasure

In certain circumstances, you may ask us to delete your personal data.

Right to restriction

In certain circumstances, you may ask us to restrict how we process your personal data.

Right to object

You may object to certain types of processing, including direct marketing.

Right to data portability

In certain circumstances, you may request that personal data is provided to you in a structured, commonly used and machine-readable format.

Right to withdraw consent

Where we rely on your consent, you may withdraw that consent at any time.

These rights are subject to certain legal conditions and exemptions and therefore may not apply in every circumstance.

To exercise your rights, please contact:

admin@markrobertpettypresents.com

We may need to request additional information to verify your identity before dealing with your request.

14. Complaints

If you have a concern about how we have collected or used your personal data, please contact us first:

admin@markrobertpettypresents.com

We will consider your concern and try to resolve the matter.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

Further information about making a complaint is available from the ICO.

15. Changes to this Privacy Notice

We may update this Privacy Notice from time to time to reflect changes to:

  • our business;

  • our website;

  • our services;

  • our data-processing activities;

  • our third-party service providers; or

  • applicable law.

The latest version will be published on our website.

We recommend checking this page periodically for updates.

PART 2 — COOKIE POLICY

16. What are cookies?

Cookies are small text files that are placed on your computer, smartphone, tablet or other device when you visit a website.

They can allow a website to recognise your device and can be used for purposes such as:

  • making a website function correctly;

  • maintaining security;

  • remembering preferences;

  • measuring website performance; and

  • understanding how visitors use a website.

Cookies can be either first-party cookies, placed by the website you are visiting, or third-party cookies, placed by another organisation whose services are used on the website.

The rules governing cookies and similar technologies are primarily contained in the Privacy and Electronic Communications Regulations 2003 (PECR). Where cookie information constitutes personal data, the UK GDPR may also apply.

17. How we use cookies

Our website is hosted using Squarespace.

Cookies and similar technologies may be used to:

  • make the website operate correctly;

  • maintain website security;

  • remember certain preferences;

  • support website functionality; and

  • where enabled, provide website analytics.

We aim to minimise the use of cookies and do not intentionally use cookies for behavioural advertising or the sale of personal information.

18. Types of cookies

18.1 Strictly necessary cookies

These cookies are required for the website to operate correctly or to provide a service that you have specifically requested.

They may be used for purposes including:

  • website security;

  • maintaining website functionality;

  • enabling essential features;

  • supporting forms or booking processes; and

  • remembering cookie-consent choices.

Where a cookie is strictly necessary and falls within an applicable PECR exemption, consent is not required.

18.2 Analytics cookies

Analytics cookies may help us understand how visitors use our website.

They may provide information such as:

  • which pages are visited;

  • how visitors navigate the website;

  • how frequently pages are visited; and

  • general website performance.

Analytics cookies are not necessary for the basic operation of the website.

Where consent is required, analytics cookies will only be used after you have given consent.

18.3 Preference cookies

Preference cookies may be used to remember choices or settings that improve your experience of the website.

Where such cookies are not strictly necessary, we will obtain consent where required.

18.4 Third-party cookies

Some third-party services connected to our website may use cookies or similar technologies.

These may include services associated with:

  • Squarespace;

  • TicketSource;

  • payment services; or

  • other embedded or connected services.

Where third-party cookies are used, the relevant third party may also process information in accordance with its own privacy and cookie policies.

19. Cookie consent

Where you first visit our website, you may be presented with a cookie consent banner.

Where consent is legally required, we will not place non-essential cookies on your device until you have actively consented to them.

You will be given appropriate choices, which may include:

  • Accept all

  • Reject non-essential

  • Cookie settings

You are not required to accept non-essential cookies in order to browse our website.

Simply continuing to browse the website will not be treated as consent to non-essential cookies.

20. Changing or withdrawing your cookie choices

You can change or withdraw your cookie choices at any time.

We will provide a way for you to revisit your cookie preferences, such as a Cookie Settings link in the website footer.

You can also manage or delete cookies through your browser settings.

Please note that disabling certain cookies may affect the functionality of the website.

21. How long do cookies remain on your device?

Cookies may be:

  • Session cookies, which are deleted when you close your browser; or

  • Persistent cookies, which remain on your device for a specified period or until you delete them.

The duration depends on the particular cookie and the purpose for which it is used.

We aim to ensure that cookies are not retained for longer than reasonably necessary for their intended purpose.

22. Cookies and personal data

Some cookies and similar technologies may collect information that can be associated with an individual or device.

Where this information constitutes personal data, it will be processed in accordance with our Privacy Notice and applicable UK data protection law.

23. Third-party services

Our website and theatre operations use a number of third-party service providers.

These include:

Squarespace
Website hosting and related website functionality.

TicketSource
Ticketing and booking services.

Square
Payment processing.

Mailchimp
Newsletter and marketing communications.

The use of cookies or similar technologies by these organisations may be governed by their own privacy and cookie policies.

Where third-party cookies are used on our website, we will take appropriate steps to ensure that their use complies with applicable UK requirements.

24. Cookie policy updates

We may update this Cookie Policy from time to time to reflect changes to:

  • our website;

  • the cookies or similar technologies we use;

  • our third-party service providers; or

  • applicable privacy and data protection law.

The latest version will be published on this page.

25. Contact us

If you have any questions about this Privacy Notice or Cookie Policy, please contact:

Mark Robert Petty Presents... The West End Sings

Email: admin@markrobertpettypresents.com

Privacy Notice and Cookie Policy last updated: 11 August 2026